10-Night Trial: Sleep on it, Dream on it, or Return it (No Hard Feelings)
Here at Springfit UAE, we want you to fall in love with your mattress. But if during the first 10 nights of sweet slumber, you find that your mattress and you are just not the one, no worries! We’ve got your back (literally). If you don’t love it, we’ll refund you or help you find a new one. Easy peasy.
Quick Summary (We see you, Multitaskers!):
Perfect condition: No stains, spills, pet accidents, or mystery marks. If it’s clean and happy, we’re good to go.
10-Day Window: You’ve got 10 nights from the day your mattress arrives to let us know how you feel. You’ve got time, but don't procrastinate!
Wrong Size?: Uh-oh! If you’ve ordered a mattress that’s too big or too small for your bed, we can’t do an exchange. Measure twice, before placing the order.
Accessories are Not Included: Sorry, your fancy pillow or bedside lamp is not part of the trial (as much as we'd love to give you the whole kit and caboodle).
For the "I Love a Good Story" Crowd:
Alright, now that we’ve covered the basics, let’s break it down for the sleep enthusiasts who read all the details (we love you).
Cancellation: Customer can cancel their order within 24 hours. Refunds will processed through the Original Mode of Payment used initially by the customer. The refund may take up to 10-45 days depending on the issuing bank.
Return within 10 Nights: Sleep on it. Dream on it. But if it doesn’t feel like the perfect fit, you’ve got 10 nights from delivery to let us know.
Perfect Condition: The mattress needs to be in tip-top shape to qualify for a return. That means no stains, no tears, and no unexpected surprises. Think of it like a first date: bring your best self.
Wrong Size?: Measure your bed frame first. No, seriously. If you accidentally order the wrong size, we can’t accept it for return or exchange. So, save yourself the hassle and measure up! Your mattress should be snug, not awkwardly oversized.
One-Time Exchange: You can exchange your mattress only once during the 10-Night Trial. We want you to get it right, but not send us back and forth like a boomerang.
Money Back: If you don’t wish to keep the mattress and need your money back. We offer that too but within 10 days of purchase. Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.
The Fine Print: This trial applies only to the standard mattress sizes we offer. If you’re getting custom sizes, you’re on your own here. Sorry, no custom size “trial runs.”
No Accessories, No Problem: Pillows, beds, side tables — they’re lovely, but not part of the trial. We’re focused on the mattress only. Your pillow should know its place!
UAE City Limits: If you're in the UAE (and you’re within the city limits), we’ll pick up the mattress for free if you’re returning it. If you're out of the UAE, well, we’ll sadly have to wave goodbye.
And Here's the "We’re Just Trying to Keep it Fair" Section:
The 10-Nights Trial is meant to help genuine customers who really need that perfect mattress. We’re all about helping you get the right fit, but if we feel like you're trying to game the system (e.g., buying just to return), we may need to hit pause. It’s not you, it’s us — and by us, we mean the warranty team.
Feedback Requested: We’d love to know why you're returning your mattress. We’re not trying to be nosy; we just want to improve. Share the love or tell us what went wrong!
Only the Original Purchaser: This policy is just for the person who bought the mattress. If you’re buying it for your cousin’s dog who prefers sleeping on the floor — it’s not going to work.
Limited to One Return: You get one shot at an exchange. After that, it’s all about finding your forever mattress.
Please Note: The 10-Nights Trial doesn’t apply to custom orders or accessories. And if you think you can return your mattress after using it as a trampoline or a guest bed for your entire extended family, well… that’s a no-go.
But, seriously, we want you to get the sleep of your life. So if the mattress isn't right, we'll make it right!