Mattress Warranty Coverage: A Guide to Sleep and the "Do's" and "Do-Not's"
At Springfit UAE, we want to pamper you with the most comfortable sleep possible and a hassle free experience with us! But let’s be real—in order to do so you need to be aware of some very important terms & conditions like our Warranty Coverage.
So, let’s go over the fine print.
Our products will be replaced according to the terms and conditions mentioned in this very limited warranty.
This is just like a friendship: there are benefits and some boundaries. And, Springfit UAE won’t be responsible for those little "oops" moments that happen outside the parameters of our terms or boundaries. That means no reimbursement for that accidental tea spill or the weight of your cousin's 300-pound dog sitting on the bed. Sorry, but that’s life!
Welcome to the world of Mattress Warranty, where we ensure that you sleep like royalty (or at least comfortably), but there's a catch — take care of your mattress, and it’ll return the favor.
But if you don’t? Well, let’s just say it may have a grudge.
What’s Covered? (The “Good Stuff”)
We’ve got you covered (literally), as long as your mattress behaves and gets the right TLC:
Sagging: If your mattress sags deeper than a 4 cm indentation when it’s not being used, or if your springs decide they don’t want to return to their former glory, we’ve got you.
Loose or Broken Spring Coils: If the springs go rogue and start misbehaving, we’ll step in.
Spring Wires Protruding: If those pesky springs start popping out like they're auditioning for Arab Ideal, we’ll help you out.
What’s NOT Covered? (The "Oh No You Didn't" List)
Here’s where things get a little tricky — your mattress isn’t invincible! Here are a few things that can void your warranty faster than a sneeze at a pillow fight:
The "Oops" Stains: Dropped some spaghetti? Spilled coffee? Let’s be real — stains of any kind will make the warranty say “Not today, buddy.”
The Handle Drama: Those handles aren’t built for Olympic lifting. If you’ve been using them to haul the entire mattress to the moon, we can’t help you.
Bending or Folding: Your mattress is not a yoga mat. Don’t bend it; it’s not that flexible.
Wrong Frame or Support: If your mattress is lounging on the wrong bed frame or one that’s not up to snuff, it’s not our problem.
Changed Comfort Preference: If your back suddenly decides it likes a firmer mattress — tough luck. We're not in the mood for mood swings.
Body Impressions (Under 2cm): A little body impression? It’s just you getting cozy. If it's under 2cm, get over it!
No Proof of Purchase: If you lose that receipt like we all do, you’re out of luck.
"AS IS" Purchases: Got it on the clearance rack with the “as is” tag? We can’t help you.
Negligence or Accidents: Dropped the mattress on your pet’s sharp toys? Got a stain from a mysterious red liquid? That’s on you.
Limitation of Liability: When Dreams Go Wrong
While we love helping you sleep peacefully, Springfit UAE is not responsible for any incidental or consequential damages. If you’ve somehow turned your mattress into a trampoline or beach lounger, it’s on you, my friend.
Mattress Care: Keep It Clean, Keep It Dreamy
When it comes to taking care of your mattress, think of it like a relationship — treat it well, and it’ll treat you well. Treat it poorly, and, well... it’ll just get awkward.
Carry It Flat, Like a Super-Sized Pizza Box: Want to avoid giving your mattress weird lumps? Carry it flat on its side, like you're transporting a giant pizza. The handles? They’re there to help you position the mattress on the base, not for deadlift day.
Stains? No Thanks: Spilled your coffee? Tracked in mud? Let’s just say: any stain, no matter how small, can void this warranty. Treat your mattress like it’s a white dress at a spaghetti dinner — one wrong move and it's over. And cleaning fluids? Forget it. Use those for your countertops, not for the bed that holds your dreams.
Water? Not Even for a Swim: Dropped a little water or liquid? Sorry, no watery love allowed here. It’s bad for the upholstery and might even lead to the mattress compressing faster than your will to get out of bed on a Monday morning. Liquid damage will cancel the warranty faster than a wet pillow.
Support is Everything: Imagine trying to sleep on a wobbly chair. Not fun, right? Same goes for your mattress. Make sure it’s supported on a flat platform or with a solid frame. Think of it as giving your mattress the proper foundation for all those dreams it’s helping you build. A bed without the right support? That's like a house with no walls — things are gonna get shaky.
Smoking in Bed? Nope: If you’re the type who likes to light up while you relax, you might want to do that away from the bed. No smoking in bed, please. It’s not just a fire hazard — it can damage the materials too. Just keep the cigarette away from the sheets!
Jumping? Not the Trampoline Kind: Unless you’re hosting a mini Olympics in your bedroom, we advise against jumping on your bed. While the mattress can handle the weight of one human in a relaxed state, it was never meant to be your personal bouncy castle. Your mattress is meant for snuggles, not stunts.
Bend It? Only If You Want to Break It: We know your mattress is super flexible in terms of comfort, but bending it is a one-way ticket to broken springs and a warped mattress. Do not fold, twist, or bend your mattress — it’s not a yoga mat.